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Introduction to Hotel Operations Management

April 10 @ 7:00 pm - April 26 @ 9:00 pm

38000AMD

This course is teaching you to become proficient and knowledgeable in most aspects of hotel operations and management; about the key features of hotels, the main departments and their responsibilities, and how to provide good service to customers using the provided knowledge.

This course provides an overview of hotel operations management guidelines and procedures, it is based on real life examples and will have guest speakers who have more than fifteen years of hotel industry experience. The topics of discussion include:

  1. Organizational Structure of Hotel Chains/Hotels
  2. Sales & Marketing/Revenue Management
  3. Event Management/Food & Beverage
  4. Front Office/Housekeeping
  5. Engineering/Security

Details

Start:
April 10 @ 7:00 pm
End:
April 26 @ 9:00 pm
Cost:
38000AMD

Organizer

AUA Extension
Phone:
060 61 2706 (05)
Email:
extension@aua.am
Website:
extension.aua.am

Venue

Amercian University of Armenia
40 Baghramyan ave.
Yerevan, 0019 Armenia
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