This course is teaching you to become proficient and knowledgeable in most aspects of hotel operations and management; about the key features of hotels, the main departments and their responsibilities, and how to provide good service to customers using the provided knowledge.

This course provides an overview of hotel operations management guidelines and procedures, it is based on real life examples and will have guest speakers who have more than fifteen years of hotel industry experience. The topics of discussion include:

  1. Organizational Structure of Hotel Chains/Hotels
  2. Sales & Marketing/Revenue Management
  3. Event Management/Food & Beverage
  4. Front Office/Housekeeping
  5. Engineering/Security