Working with difficult people can be one of a manager’s biggest challenges and roadblocks to success. People often come across as difficult because they handle conflict differently than others. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre. This workshop provides participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants in this workshop will learn their own style of handling conflict and understand how that style might differ from the styles of their employees. They also will recognize how quickly employees’ fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.

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