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TRANSFORMATION OF PUBLIC ADMINISTRATION: A STEP TOWARDS DIGITAL-ERA GOVERNANCE

This course will focus on the transformation of public administration mechanisms aimed at the enhancement of the government machinery with effective citizen-oriented service delivery, provision of public sector flexibility and responsiveness to changing government objectives, and to changing expectations of citizens, improvement of government accountability for delivered results. In the meanwhile, the new shifts in the development of digital-era governance will be observed with the traditional approaches to service delivery through innovative solutions and capabilities using network-centric operations and particularly web-based applications aimed at the provision of more convenient access to government information and services for citizens and the private sector, thus providing greater opportunities to participation in democratic processes. 

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